Shipping & Returns
Prices are shown in NOK, USD, EUR. All prices include 25% VAT. Prices do not include delivery charges. Papaya AS reserves the right to change prices of products without further notice. International customers, for further information please visit the page International Customers. If the customer does not pick up the package and it incurred costs as a result of this, the customer is liable for the additional costs. Customer will be charged on all costs and expenses associated with the return shipment. This includes shipping costs, additional payments, charges, taxes, and fees for pre-payments. We accept the following credit- and debit cards: Visa, MasterCard, Diners, American Express and PayPal. The amount for your order will not be charged until your order is shipped from Papaya.
SALE ITEMS
Only regular priced items may be refunded. Unfortunately sale items cannot be returned or refunded.
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.
Shipping
Your order will be dispatched within 1-3 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. The following shipping charges will be added to your order: Norway: 59 / 129,- NOK
Rest of the world: 289,- NOK
Orders will be delivered within 2-3 days from the day you received your shipping confirmation. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions. Please notice that we are unable to deliver to P.O. box addresses.
Returns
If you change your mind about an item you must notify us within 14 days after receiving your item and ship it to Papaya within the following 14 days from having notified us. To return an order please contact us at kundeservice@papayaoslo.com. Please wait for a return confirmation. Please make sure that the product is in perfect condition with undamaged packaging and tags still attached. Please place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product. We reserve the right to refuse any returns that do not match with these criteria.
Please Send the package back to:
Papaya AS avd. Bogstadveien
Bogstadveien 15B
0355 Oslo
Norway.
The return and financial responsibility is yours until it reaches Papaya AS and are confirmed by a delivery confirmation
WARRANTY CLAIMS
There is a 1 years warranty on all products sold on papayaoslo.com . This warranty covers manufacturing faults only. It doesn’t cover wear and tear from regular use. Please contact us at kundeservice@papayaoslo.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.
Disclaimer
Papaya does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Papaya will contact you by e-mail. Although we do our best to display correct images, correct colors, info and prices, errors may occur.