Shipping & Returns 

  • Prices are shown in NOK, USD, EUR.
  • All prices include 25% VAT.
  • Prices do not include delivery charges. 
  • International customers - for further information please visit the page International Customers. 
  • If the customer does not pick up the package and it incurred costs as a result of this, the customer is liable for the additional costs.
  • Customer will be charged on all costs and expenses associated with the return shipment. This includes shipping costs, additional payments, charges, taxes, and fees for pre-payments.
  •  The amount for your order will not be charged until your order is shipped from PapayaOslo.

Sale Items 

Only regular priced items may be refunded. Unfortunately sale items cannot be returned or refunded.

Order Confirmation

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.

Shipping

  • Your order will be dispatched within 1-3 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. Shipping charges will be added to your order according to your choice during checkout. 
  • Orders will be delivered within 2-3 days from the day you received your shipping confirmation.
  • Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed.
  • Some delays may occur during sales, very busy periods, public holidays and severe weather conditions. Please notice that we are unable to deliver to P.O. box addresses.

Returns 

  • If you change your mind about an item you must notify us within 14 days after receiving your item and ship it to Papaya within the following 14 days from having notified us.
  • To return an order please contact us at kundeservice@papayaoslo.com.
  • Please wait for a return confirmation.
  • Please make sure that the product is in perfect condition with undamaged packaging and tags still attached.
  • Please place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product.

Please send the parcel to:
Papaya Butikkdrift AS
Pilestredet 75C
0354 Oslo
Norway.

PapayaOslo reserve the right to refuse any returns that do not match with these criteria.

Warranty Claims

  • There is a 1 years warranty on all products sold on PapayaOslo.com . This warranty covers manufacturing faults only. It doesn’t cover wear and tear from regular use.
  • Please contact us at kundeservice@papayaoslo.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.

Disclaimer

PapayaOslo does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Papaya will contact you by e-mail.Although we do our best to display correct images, correct colours, info and prices, errors may occur.