Delivery & Purchase
Prices are shown in NOK, USD, EUR. All prices include 25% VAT. The VAT will be deducted for orders shipped outside Norway on checkout. Prices do not include delivery charges. Papaya AS reserves the right to change prices of products. We accept the following credit and debit cards: Visa, MasterCard, Diners, Amercian Express and PayPal. Tax-free shopping on Papayaoslo.com is not available. International customer is obliged to pay local customs duties and other applicable taxes. Customs regulations vary from country to country, so customer should contact the local customs office for further information. If the customer does not pick up the package and it incurred costs as a result of this, the customer is liable for the additional costs. Customer will be charged on all costs and expenses associated with the return shipment. This includes shipping costs, additional payments, charges, taxes, and fees for pre-payments.
Sale items
Only regular priced items may be refunded. Unfortunately sale items cannot be returned or refunded.
Return
If you change your mind about an item you must notify us within 14 days after receiving your item and ship it to Papaya within the following 14 days from having notified us.
To return an order please contact us at kundeservice@papayaoslo.com. Please wait for a return confirmation. Please make sure that the product is in perfect condition with undamaged packaging and tags still attached.
Please place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product. We reserve the right to refuse any returns that do not match with these criteria.
Please write Return and No Commercial Value on the package to ensure a faster expedition and that customs duty and other applicable taxes are not added.
Please Do not include any invoice from Papaya in the return shipment. If requested by shipping company, please set 5 USD as custom value.
Delivery & Purchase
Please note If you don’t mark the shipment clearly with No Commercial Value/ Return, Papaya risk getting charged for import tax and custom. Any custom tax due to incorrectly marked package, will be charged back to the customer.
Please Send the package back to:
Papaya AS avd. Bogstadveien Bogstadveien 15B
0355 Oslo
Norway.
The return and financial responsibility is yours until it reaches Papaya AS and are confirmed by a delivery confirmation.
Warranty claims
There is a 1 years warranty on all products sold on papayaoslo.com .
This warranty covers manufacturing faults only. It doesn’t cover wear and tear from regular use.
Please contact us at Kundeservice@papayaoslo.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.
Disclaimer
Papaya does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Papaya will contact you by e-mail.
Although we do our best to display correct images, correct colors, info and prices, errors may occur.