We at Papaya are always available at kundeservice@papayaoslo.com. All e-mails are usually answered within 24 hours. You can also reach out to one of our stores directly. Check out our Contact page for more info.
No, it is not obligated to have an account. To access the checkout page, choose your item and go directly to payment. However to enjoy access to your account, order history, order status etc. We recommend you to register yourself.
After placing an order, you will receive a confirmation mail to the registered email address. If you fail to receive an order confirmation 24h after placing an order, please contact us at kundeservice@papayaoslo.com. We will check if the order went through our systems and what email address provided.
All orders are handled as swiftly as possible and usually shipped within 2 working days. For registered customers please check My Orders in my account section. If you are un registered customer and would like to know the status of our order, please email us at kundeservice@papayaoslo.com
We ship to Europe, North America and Japan. For other countries please contact us by mail at kundeservice@papayaoslo.com
Norwegian orders will be delivered within 2-3 days from the day you received your shipping confirmation. International orders will be delivered within 5-10 days from the day you received your shipping confirmation.
Currently one can only use our gift card in our physical stores. Papaya is working on a solution which will allow customers to use it across all our platform. If you got a gift card and would like to use it on the web please email us at kundeservice@papayaoslo.com.
Yes, of course. We will wrapped it in paper with ribbons. Just tick the gift wrap option on the checkout page and we will do all the rest.
In our web store we accept payments via MasterCard, Visa , Diners, American Express & Paypal .
If your item hasn't been shipped from our warehouse, we can return the full amount paid. Please get in touch with us as soon as possible at kundeservice@papayaoslo.com. If item is already been sent, please check out our return policies
If your ring doesn’t fit properly, you are able to change to size if the ring has not being used. This can be done in our stores or by post. For exchange via post the customer is responsible for the shipping costs both ways.
Please check our Ring chart page for more info.
No. Your details will be saved in our internal system. We only share the necessary information with our shipping service provider, so that they can contact you when your shipment is ready for delivery. For more information take a peek at our privacy policy .
The VAT will be deducted for orders shipped outside Norway on checkout. International customer is obliged to pay local customs duties and other applicable taxes. Customs regulations vary from country to country, so customer should contact your local customs office for further information.
An International customer is responsible for the taxes and duties applicable. and should check those costs beforehand. If taxes and duties are not accepted during delivery efforts our shipping partner will have to return the package to us at the customers expense.
To become a member of the Papaya you need to register yourself as an active member. Once a member you will have the to agree to receive newsletter and be on the list for special offers and experiences we arrange for our costumers. This can be done under My Account page. and mark it with Papaya club.
The VAT will be deducted for orders shipped outside Norway on checkout. International customer is obliged to pay local customs duties and other applicable taxes. Customs regulations vary from country to country, so customer should contact your local customs office for further information.
The customer is responsible for the taxes and duties applicable and should check those costs beforehand. if taxes and duties are not accepted during delivery efforts our shipping partner will have to return the package to us at the customers expense.